1. Introduction
At Makeflow.in ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot automation service ("Service").
2. Information We Collect
2.1 Personal Information
We may collect the following types of personal information:
- Account Information: Name, email address, phone number, company name, and job title
- Payment Information: Billing address, payment method details (processed securely through third-party payment processors)
- Profile Information: Profile pictures, preferences, and settings
- Communication Data: Messages, feedback, and support requests
2.2 Usage and Technical Information
We automatically collect certain information when you use our Service:
- Log Data: IP address, browser type, operating system, access times, and pages viewed
- Device Information: Device type, unique device identifiers, and mobile network information
- Usage Analytics: Feature usage, interaction patterns, and performance metrics
- Chatbot Interactions: Conversation logs, queries, and responses for service improvement
2.3 Third-Party Information
We may receive information from third-party sources, such as:
- Social media platforms (if you connect your accounts)
- Business partners and service providers
- Public databases and directories
3. How We Use Your Information
3.1 Service Provision
We use your information to:
- Provide, maintain, and improve our AI chatbot automation service
- Process transactions and manage your account
- Personalize your experience and deliver relevant content
- Train and improve our AI models and algorithms
- Provide customer support and respond to inquiries
3.2 Communication
We may use your contact information to:
- Send service-related notifications and updates
- Provide technical support and assistance
- Send marketing communications (with your consent)
- Notify you about important changes to our policies
3.3 Analytics and Improvement
We analyze usage patterns to:
- Improve our AI models and response accuracy
- Enhance user experience and interface design
- Identify and fix technical issues
- Develop new features and capabilities
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third-party service providers who assist us in:
- Hosting and infrastructure services
- Payment processing and billing
- Customer support and communication
- Analytics and data processing
- Security and fraud prevention
4.2 Legal Requirements
We may disclose your information when required by law or to:
- Comply with legal processes or government requests
- Protect our rights, property, or safety
- Investigate potential violations of our terms
- Prevent fraud or security threats
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction, subject to the same privacy protections.
5. Data Security
5.1 Security Measures
We implement comprehensive security measures to protect your information:
- Encryption: Data is encrypted in transit and at rest using industry-standard protocols
- Access Controls: Strict access controls and authentication mechanisms
- Regular Audits: Security assessments and vulnerability testing
- Employee Training: Regular privacy and security training for our team
- Incident Response: Procedures for detecting and responding to security incidents
5.2 Data Breach Response
In the unlikely event of a data breach, we will:
- Promptly investigate and contain the incident
- Notify affected users as required by law
- Take steps to prevent future occurrences
- Cooperate with relevant authorities
6. Data Retention
6.1 Retention Periods
We retain your information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal obligations and regulatory requirements
- Resolve disputes and enforce our agreements
- Improve our services and AI models
6.2 Data Deletion
You may request deletion of your personal information, subject to:
- Legal requirements to retain certain data
- Legitimate business needs
- Technical limitations of data removal
6.3 Anonymization
When possible, we anonymize or pseudonymize data used for analytics and AI training to protect your privacy while maintaining service quality.
7. Your Privacy Rights
7.1 Access and Control
You have the right to:
- Access: Request a copy of your personal information
- Correction: Update or correct inaccurate information
- Deletion: Request deletion of your personal data
- Portability: Receive your data in a portable format
- Restriction: Limit how we process your information
7.2 Communication Preferences
You can control your communication preferences by:
- Updating your account settings
- Unsubscribing from marketing emails
- Contacting our support team
7.3 Cookies and Tracking
You can manage cookies and tracking technologies through your browser settings. However, disabling certain cookies may affect service functionality.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:
- Standard contractual clauses approved by relevant authorities
- Adequacy decisions for certain countries
- Other appropriate safeguards as required by law
9. Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
10. Third-Party Services
Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.
10.1 Third-Party Integrations
When you connect our Service to third-party platforms (such as social media, CRM systems, or messaging platforms), those platforms may collect and process your information according to their own privacy policies.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices within the Service
Your continued use of the Service after changes become effective constitutes acceptance of the updated Privacy Policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
- Email: makeflowoffice@gmail.com
12.1 Data Protection Officer
For privacy-related inquiries, you may also contact our Data Protection Officer at makeflowoffice@gmail.com
12.2 Complaints
If you believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority.